TRUST & SAFETY
Your appointment is very important to Maid Guardians. We respectfully request a notice given 24+ hours prior to your appointment for cancellations or reschedules to avoid any extra fees. Notice given less than 24 hours will be charged a 50% cancellation fee of the service booked.
Can I trust my cleaning professional?
All of our folks are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as a Maid Guardians certified cleaner.
What happens if something goes wrong during my appointment?
If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!
Is my billing information kept safe and secure?
We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly, our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.
Do the cleaning professionals go through a background check?
Yes they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.
What is your 100% satisfaction guarantee policy?
If you’re not content with your cleaning, we will come out and re-clean (within a 7-day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.
If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7-day window). If after our re-clean is completed and you’re still not happy with service, we offer a full refund.
MANAGE YOUR ACCOUNT
How do I book my first appointment?
Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.
Getting Started
We provide services for all of San Antonio. For questions regarding surrounding areas please reach out directly.
What is included in a standard cleaning?
Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.
Maid Guardians Cleaning Checklist
We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website.
Do you bring your own cleaning supplies, products and equipment?
Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service.
Can I request special tasks or extras?
Sure thing. Simply respond to your confirmation email and add any comments you would like to be applied to your service.